FAQs
HOW MUCH DOES SHIPPING COST?
Shipping costs depend on your location and the number of items purchased. Most orders enjoy free shipping, and discounts apply automatically if you order multiple items.
Each item is usually shipped separately unless you purchase multiple quantities of the same item.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order using the tracking number provided in your shipping confirmation email, which you will receive within 1–2 business days after your order is processed.
If you have any questions about your order status, contact us at pulzyshop@outlook.com.
Orders are shipped from our fulfillment centers, and delivery typically takes 2–8 business days, depending on your location.
Note: High-demand products or customs processing may occasionally cause minor delays.
HOW LONG DOES DELIVERY TAKE?
Delivery usually takes 2–8 business days. For international orders, please allow extra time for customs clearance.
If your order hasn’t arrived within the expected delivery window, contact our support team at pulzyshop@outlook.com.
If your order hasn't arrived within 60 days of the original purchase date (excluding customer errors in shipping info), contact us for a full refund.
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Yes, we ship worldwide! Occasionally, some locations may have restrictions or higher shipping times, in which case we will notify you immediately.
WHY WAS I CHARGED IN USD?
All transactions are processed in USD. Prices may display in your local currency, but your payment will be charged in USD.
CAN I COMBINE MULTIPLE ITEMS INTO ONE PACKAGE?
Since our warehouses are in different locations, multiple items may be shipped separately. You may receive them at different times, but rest assured all items will reach you.
I ENTERED THE WRONG SHIPPING ADDRESS OR CHOSE THE WRONG SIZE/VARIANT. CAN I CHANGE IT?
Please contact us immediately at pulzyshop@outlook.com. We will try to help, but changes may not be possible if the order has already been processed or shipped.
HOW SECURE IS MY PERSONAL INFORMATION?
We follow industry-standard practices to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Sockets Layer) technology.
Your credit card information is only used to complete the requested transaction and is not stored afterwards.